The Challenge
A cellular company with a busy repair lab managed hundreds of service tickets across paper, WhatsApp and spreadsheets. Customers missed updates, loaner devices got lost, and the team wasted time on manual lookups.
The Solution
One operations system that centralizes everything: full repair-ticket tracking, automatic WhatsApp customer updates, a smart vendor price list, inventory and loaner-device management, and real-time staff statistics.
The Result
The system now manages hundreds of active service tickets in parallel, tracked end-to-end from device intake to delivery.